Outsourced IT Support and Help Desk Staff
When something breaks, your team needs help fast. GroundWork Growth gives you pre-trained IT support staff at a fraction of the cost of hiring locally, with a paid trial so you keep only the people who work out.
What our IT support staff can help with
- Help desk: answering requests from your team or your customers by phone, chat and email.
- Troubleshooting: working through common problems step by step, and escalating what needs your senior team.
- User support: helping people with everyday software and accounts.
- Ticket follow-through: keeping requests updated until they’re closed.
Trained before you meet them
Every team member completes GroundWork’s training before they’re matched with you, including:
- Protecting client data when working from home
- A reliable home office, internet and power backup
- Everyday software, including Google Workspace and Excel
- Professional written communication and chat etiquette
- Communicating with U.S. clients and working across time zones
Where our talent comes from
15+ countries across Latin America, Africa and the South Pacific. See where our talent comes from.
Try, then hire
- Tell us the role: the systems you use and the support you need.
- Meet pre-trained talent matched to it.
- Try them on your team at discounted rates for up to a year. Keep the people who work out. How the paid trial works.
Common questions
Can they work in our tools? They learn your systems as part of joining your team.
Can I start with one person? Yes. Start with one role and grow from there.